The Internet Services Providers’ Association (ISPA) held its annual industry awards ceremony in London last week. The awards, known as the ISPAs, have been running since 1999, and are widely recognised within the industry as symbols of a company’s innovation and excellence of customer service.
There are varying categories for an ISPA, and providers are judged by an independent panel on customer services and support, order/delivery times, connection times, connection failure, contractual flexibility, download limits, and value-for-money.
Tiscali scooped the Best Portal Award, for their “impressive balance between the services and original content it provides to its customers,” and Eclipse Internet were named as the Best Consumer Broadband service for the “rapid delivery of its broadband services.”
Kevin Walsh, Executive Director of Kingston Communications, which owns and runs Eclipse, commented that “We work hard to ensure we offer the best deals and the best service to our customers. This award is a stamp of approval from our peers in the industry that we’re doing it right. But it’s our customers we do it for, and we aim to keep improving and investing in our services.”
Be Unlimited were also mentioned in this category, commended for introducing new technology into the market, and ntl:Telewest won Best Consumer ISP for investing heavily into customer services in the year before it was rebranded under the Virgin Media banner.
Orange was also awarded the Corporate Social Responsibility Award; an ISPA spokesperson said, “The judges felt that Orange has an excellent corporate social responsibility policy in place. They recognised Orange’s support for the Internet industry through its work with the National High Tech Crime Unit and the Home Office.”
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