TalkTalk have earned scorn from customers who have signed up to their Talk3 phone packages, only to find out that they have also been surreptitiously switched to a TalkTalk broadband connection without their prior consent or knowledge.
This behaviour, called ’slamming’ in the industry has attracted criticism from rival ISPs, in particular, PlusNet who appear to have been hit rather severely by TalkTalk migrating broadband connections to their servers sans customer permission.
The T’s & C’s on TalkTalk’s site state that phone customers will be contacted about being moved across to their internet services if a broadband contract with another ISP is already in affect.
PlusNet also allege that TalkTalk have been selling their services to customer whilst telling them that they do not need a MAC code – a formal complaint has been submitted to Ofcom.
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