PlusNet bungle customer emails

Last year PlusNet were dogged by repeated criticisms of their email service; customers lost important emails forever after inboxes were clogged up with spam and viruses – now the Sheffield-based ISP said that it had accidentally deleted roughly 10 per cent of a backlog of customer email during a routine upgrade of new anti-spam software.

A rather lamely worded statement reads: “These mails will not be recoverable and we recommend customers who have not received email that was sent yesterday to ask the sender to re-send where possible.”

This is something of a worst-case scenario in terms of internal cock ups for PlusNet, which had hoped to win back customers who had left the year previous precisely because of mismanaged email accounts. PlusNet’s reputation has also recently been mudded by murmurs of disaffection from former boss Lee Strafford, who will be taking BT, who bought PlusNet this year, to court as a result of his dismissal from the company after the takeover.

2 Comments »Posted by Tom on August 30th 2007 in BT Broadband, Broadband, PlusNet

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2 Responses to “PlusNet bungle customer emails”

1. Aimee Lawler said on 11 Sep 2007 at 8:17 am #

   Who the hell uses ISP emails anyway? There’s this little thing called HOTMAIL yeah??? You might have heard of it. You might want to check it out.

2. Steve Smith said on 11 Sep 2007 at 8:18 am #

   Another email arse-up from Pusnet? You couldn’t make it up.

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