Its been a bad week for email related gaffes; first PlusNet, and now Orange, who have come under fire from a number of ex-customers who found that once their old Freeserve and Wanadoo email accounts had been deleted without any warning. In the past, customers who left would be able to enjoy a 90-day cooling off period in which they would still have enough time to access their account, back up old emails and notify their contacts of a change of address.
Over the last week, Orange have begun to shut off email accounts belonging to former Orange subscribers without warning – no more cooling off period.
From a business point of view, it seems entirely fair for Orange not to provide what would essentially be a free service to a non-paying customer, but what seems to have got everyone’s hackles up is the conduct – no warning or notice had been given of this change in policy.
Ultimately, this devalues the offer of free email from service providers – customers can avoid having to change email addresses and contact info when they switch by simply signing up for email accounts elsewhere – hotmail, Gmail, and Yahoo! all provide free access to email.
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Darth Littlejohn said on 11 Sep 2007 at 9:03 am #
It’s been said a thousand times before, why use ISP mail when you can get Hotmail et al for free, forever?
I agree with the point that it’s not Orange’s fault - why should they provide a service to their customers who aren’t giving them money anymore?
Yaz Okulu said on 23 Mar 2008 at 3:20 am #
does anyone knows if there is any other information about this subject in other languages?
dil okulu said on 10 Aug 2008 at 3:05 pm #
is there any information about this in other languages, maybe german or other else?