Carphone Warehouse, the mobile retailer giant which owns both the TalkTalk and AOL ISPs ascended to the ranks of the FTSE 100 – the top 100 list of the fattest cats listed on the London Stock Exchange – last week.
Despite this, a recent moneysupermarket.com survey shows that whilst the average waiting time for migrating customers to get set up with new connections has improved, some people are still being made to wait a number of weeks without any phone or broadband services, with TalkTalk being one of the baddest apples in a barrel of bad apples.
Customers switching to Talk Talk should expect to wait for approximately five weeks, according to this survey, with around 13 per cent of customers having to wait up to twice that amount – 10 weeks – to get their connection sorted.
Figures also showed that a mere 11 per cent of Sky customers get connected within the first week, somewhat embarrassing when compared with the 39 per cent of Virgin customers, although as Jason Lloyd, head of broadband at moneysupermarket.com says, “It seems logical that Virgin Media and BT are good at connecting their customers quickly because they have their own infrastructure and engineers in place.”
Carphone Warehouse, along with Be Broadband owners O2 got dibs on the UK rights to sell the hotly anticipated iPhone, which is due for release on the 9th of November.
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Darth Littlejohn said on 28 Sep 2007 at 9:59 am #
Still amazed that CW are doing so well considering how badly TalkTalk performed last year. Oh well, first impressions and all that.