Report shows UK surfers dissatisfied with their Broadband RSS

British broadband users are becoming increasingly unhappy with their service, according to figures from the second annual consumer experience report published by Ofcom on Tuesday.

The number of respondents who said that they were ‘very satisfied’ or ‘fairly satisfied’ with the overall service they received from their ISP has slid 4% from last years 92% to 88%m with around 40% saying they are ‘quite likely’ or ‘very likely’ to switch provider over the next year. This 40% exodus could drastically alter the current status quo (see the post below) in 2008.

To combat this disaffection, Ofcom says in its report that it will be working with the ASA in order to force ISPs to make the details of their broadband packages as transparent as possible – this could signal the end of “up to” speeds and “unlimited” usage.

2007 is also set to be known as ‘The Rise of the Silver Surfers’, as the report also that take-up of digital TV, mobile and broadband services by 65+ year olds has increased significantly.

The survey also shows that whilst the UK lags behind our European cousins in terms of speed, broadband prices here are around 30% to 40% lower than in France, Germany, and Italy. The average household’s communications bill, encompassing land line calls, mobile phone bills and internet services has also decreased – largely due to the large scale consolidation that has taken place over the last five years.

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4 Comments »Posted by Tom on November 21st 2007 in Broadband



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4 Responses to “Report shows UK surfers dissatisfied with their Broadband”

  1. Raymond Pyke said on 21 Nov 2007 at 5:23 pm #

    After testing my broadband download speed ( supposedley 2.20 I have never tested better than one megabyte, this is in the middle of the night and is down to less than 0.5 at peak times

  2. sportygenie said on 22 Nov 2007 at 4:07 pm #

    I have certainly noticed a hight level of dissatisfaction among visitors to the broadband genie sitev – and this has been reflected by the comments posted by users. Lets hope that Ofcom moved to help sort this out, so that broadband buyers are not dissilusioned about what they’re paying for.

  3. Matt_Holmes said on 23 Nov 2007 at 10:45 am #

    We here at Broadband Finder have noticed that the disillusion is with the speeds advertised not actually being available to the end user (which I must admit is very frustrating) and poor levels of customer service when things do seem to go wrong. To check your potential ADSL speed you can use our line check tool (unfortunately this won’t those of you on Virgin Media cable connections). Sadly we can’t help with the customer service performance of ISP’s :-(

  4. Milo Sobilic said on 27 Nov 2007 at 10:01 am #

    If Ofcom could perhaps lay off their favourite past time (bashing BT) for five minutes and concentrate on the absoluelty disgraceful business practices of certain ISPs out there, then perhaps there would be some real ‘competition’ in the market and customers would be afforded a real choice.

    As I see it, the only real choices available at the moment are the two network owners, i.e. BT and Virgin.


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