A recent study by market research firm JD Power suggests that overall connection speed experienced by broadband users in the UK has increased, with the average connection rising from 3.5Mbps last year to 4.8Mbps – still way off from the average ‘up to’ connection speed of 10Mbps on offer, but signs that things are improving.
The same survey also found that the number of complaints made to ISPs over the phone have also increased, and now outweigh general service enquiries.
“Last year broadband was still a novelty and people were wowed by how much faster it was than dial-up,” said Caspar Tearle, director of service industries research at JD Power. “This year everyone expects it to be fast and get angrier when it doesn’t work.”
Many factors can compromise your connection speed – Cable users often find that their speed will be choked at peak times, when everyone in the local area is trying to access the network at the same time. The most common problem with ADSL is the distance between your house and the nearest telephone exchange, the greater the distance, the slower the speed will be – ASDL users can check here to see what line speed they are likely to get.
The survey also suggested that whilst broadband speeds in the UK might not be as lightning-quick as they are elsewhere in the world, the average price that the average UK resident pays for broadband is considerably less expensive than it is overseas.
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