Comments on: Virgin Media: Broadband for a tenner

By: ro

ro — Sat, 08 Mar 2008 11:40:05 +0000

Have any of the people interested in the Virgin Media packages tried to sign up on their existing offer available up to the 29 February, 2008 for customers transferring from NTLWorld – call waiting times of in excess of an hour – no on-line sign-up service provided. Hours and hours of customer time fruitlessly wasted!????????????

By: Dan

Dan — Fri, 29 Feb 2008 13:55:03 +0000

The £4.50 broadband I’ve seen, is for ADSL. If it is for the cable internet (M,L, or XL) then there is no line rental. (you don’t need one)

I’m currently with virginmedia, on their L package. Their customer service still sucks, but when their service works, its great (I don’t have that many problems with the service)

I think it helps that I work in IT.

I haven’t tried their Technical support since they moved to 09 (25p per min), as I refuse to pay those kind of outlandish prices. (I can always cancel).

I’ve found that it not who’s got the best customer service, its who’s sucks the least

By: si

si — Fri, 29 Feb 2008 11:12:53 +0000

No, other way round – if you just want broadband and no phone calls, you don’t pay Virgin a penny for line rental.

Line rental is included in the monthly cost of whatever phone plan you take out.

By: poe

poe — Fri, 29 Feb 2008 10:43:33 +0000

I’ve seen the ads for £4.50 cable broadband, think thats with phone calls and line rental – do you have to pay Line Rental with Virgin if its cable???

By: fanta

fanta — Wed, 27 Feb 2008 15:08:02 +0000

Have Virgin sorted out their customer service yet? The deals are looking great, and when the service works its good from what I’ve heard.