Virgin Media minus the cost of Premium Rate tech support

This June, Virgin Media will slash the premium rate charges for calls to its technical support desk. The charges were introduced last summer to discourage irrelevant calls (‘What’s a URL?’) to their staff, infuriating customers who had problem getting a connection, accessing emails or getting a decent speed at non-peak times.

Calls to Virgin technical support currently cost 25p per minute line; prices will fall to the standard rate for a national call around the same time that the rollout of the new 10Mbps speed upgrade for the Size: L package is due to be in full swing.

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