This June, Virgin Media will slash the premium rate charges for calls to its technical support desk. The charges were introduced last summer to discourage irrelevant calls (’What’s a URL?’) to their staff, infuriating customers who had problem getting a connection, accessing emails or getting a decent speed at non-peak times.

Calls to Virgin technical support currently cost 25p per minute line; prices will fall to the standard rate for a national call around the same time that the rollout of the new 10Mbps speed upgrade for the Size: L package is due to be in full swing.

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