BT Broadband have launched a new call-out service that sees broadband customers connecting to the net on a BT line (which could be practically anyone who isn’t on Virgin Media cable or on KCOM’s network) able to ask for a BT engineer to be sent round in order to help declutter and speed up the customer’s connection for a flat fee of £90. If there is no noticeable change in speed, BT promise to refund the charge.
BT are claiming that they can improve speeds of people’s broadband by at least 0.5Mbps (megabits per second), regardless of who provides their internet, so long as it’s provided via a BT line.
Head of BT’s Home IT Support service, Taza Mohammedbhai, said: “Based on our research we are confident that up to 60 per cent of customers could benefit from the Accelerator service. And if customers don’t see at least a 0.5Mbps improvement on speed, we will refund the fee.”
Part of the Accelerator service sees the engineer performing changes that many customers could realistically do for themselves, such as reconnecting their ADSL modem to the master phone socket and reconfiguring browser settings. The service is intended for users who either aren’t quite as tech-savvy as others or are simply too busy to fix things themselves.
No word yet from BT as to whether the service includes the installation of one of those nice Interstitial plates they were talking about in March.
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