Over 25 per cent of British customers are unhappy with their broadband provider according to a recent survey. The biggest complaint from customers was the slow connection speeds they experienced, with broadband users often achieving only half the maximum speed advertised by their ISP. Not without a heavy dose of irony (given that regulation has effectively created the broadband infrastructure we have to live with today) Ofcom has blamed the problem on the copper wire infrastructure in the UK.
Copper wire is not a particularly good conductor, meaning that signal strength and speed are significantly reduced the further away from a telephone exchange that a customer lives. The solution, as we all know, lies in is in installing more fibre-optic cables, but this is very costly for ISPs. However, Ofcom recently promised a return for providers who made the heavy investment. Better late than never we suppose.
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