Comments on: Eclipse Internet casts a shadow over spam http://www.broadband-finder.co.uk/blog/2008/08/12/eclipse-internet-casts-a-shadow-over-spam/ Informed opinions on the state of play in the UK Broadband market Thu, 05 Jan 2012 23:21:56 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Zefram http://www.broadband-finder.co.uk/blog/2008/08/12/eclipse-internet-casts-a-shadow-over-spam/comment-page-1/#comment-1774 Zefram Tue, 16 Jun 2009 14:31:39 +0000 http://www.broadband-finder.co.uk/blog/2008/08/12/eclipse-internet-casts-a-shadow-over-spam/#comment-1774 Curious that Eclipse make a point of talking about its anti-spam credentials at just about the same time that they themselves started spamming. After some five years of perfectly good service, they spammed me on 2008-09-02. It turned out that they'd decided, on that occasion, to spam specifically those customers who had actively told them not to send such messages. This is not just spam but also in contravention of a couple of laws, notably the Data Protection Act. After I cancelled my Eclipse service, and so was no longer their customer, they proceeded to send me a pricing update and then a second customer-oriented spam. They seem to have stopped now, but it's taken some effort on my part. To send that last spam they've ignored my original instruction against direct marketing, my service cancellation, and then me pointing out (after the pricing update) that I wasn't their customer any more. Eclipse used to be clueful. It's sad to see how far they've fallen. Curious that Eclipse make a point of talking about its anti-spam credentials at just about the same time that they themselves started spamming. After some five years of perfectly good service, they spammed me on 2008-09-02. It turned out that they’d decided, on that occasion, to spam specifically those customers who had actively told them not to send such messages. This is not just spam but also in contravention of a couple of laws, notably the Data Protection Act.

After I cancelled my Eclipse service, and so was no longer their customer, they proceeded to send me a pricing update and then a second customer-oriented spam. They seem to have stopped now, but it’s taken some effort on my part. To send that last spam they’ve ignored my original instruction against direct marketing, my service cancellation, and then me pointing out (after the pricing update) that I wasn’t their customer any more.

Eclipse used to be clueful. It’s sad to see how far they’ve fallen.

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