http://www.broadband-finder.co.uk/blog/2008/10/16/bt-halves-wi-fi-rates/ Informed opinions on the state of play in the UK Broadband market Thu, 05 Jan 2012 23:21:56 +0000 hourly 1 http://wordpress.org/?v=3.0.2 http://www.broadband-finder.co.uk/blog/2008/10/16/bt-halves-wi-fi-rates/comment-page-1/#comment-1597 R S Sweetman Tue, 28 Oct 2008 09:47:34 +0000 http://www.broadband-finder.co.uk/blog/2008/10/16/bt-halves-wi-fi-rates/#comment-1597 I am surprised that you can be so over the top with comments without checking what your customers feel about your service! Over that last 11 months I have been charged over the top each time I check my bill because I have apparently gone over my broadband limit. Each time the email arrives with an offer to pay a higher premium for the upgrade! Yet the silence is deafening when I ask how I can monitor my broadband usage to keep within my limit. (Hidden costs to me and financial advantage to you?) I am also very surprised that BT, the so called telecoms giant lacks basic systems management in place to ensure that one department 'talks' to another when a customer has a specific query(I can provide a consultancy service if necessary). The hapless person has to call yet another number, wait for ages and then get fobbed off by someone from the call center in India because they have not been provided with the appropriate answers. My guess is that when and if I do win the lottery to upgrade, you will conveniently place another extra hidden charge that I have no means of verifying. I am surprised that you can be so over the top with comments without checking what your customers feel about your service!
Over that last 11 months I have been charged over the top each time I check my bill because I have apparently gone over my broadband limit. Each time the email arrives with an offer to pay a higher premium for the upgrade! Yet the silence is deafening when I ask how I can monitor my broadband usage to keep within my limit. (Hidden costs to me and financial advantage to you?)
I am also very surprised that BT, the so called telecoms giant lacks basic systems management in place to ensure that one department ‘talks’ to another when a customer has a specific query(I can provide a consultancy service if necessary). The hapless person has to call yet another number, wait for ages and then get fobbed off by someone from the call center in India because they have not been provided with the appropriate answers. My guess is that when and if I do win the lottery to upgrade, you will conveniently place another extra hidden charge that I have no means of verifying.

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