TalkTalk answer Tiscali questions

ihasquestion TalkTalk/Carphone Warehouse has released a list of FAQ’s (complete with answers) that they’ve been receiving from Tiscali customers since news of the buyout was announced a couple of weeks back. The blog post is keen to stress that, although Tiscali has accepted TalkTalk’s offer, they “don’t own Tiscali yet. We’ve had our offer accepted and, subject to EU approval, it will be signed off at the end of June.”

It turns out that the Tiscali TV service will continue to run as normal, so those of you who were worried about this service suddenly disappearing can rest easy. It also looks as though contracts signed with Tiscali before the acquisition will remain binding for their duration. Billing arrangements are also to remain the same for the time being.

TalkTalk, who are understood to have been in talks with the increasingly unpopular Phorm have also said that there are no plans to introduce Phorm’s tracking software to any of their customers, including Tiscali.

Click on the link below for the full list of questions and answers, which was first published over on the TalkTalk blog.

Most common questions:

Will we get to keep Tiscali TV?

All services will continue as normal.

Will Phorm will rolled out to Tiscali customers?

Phorm is not currently available to TalkTalk customers. Any introduction of Phorm will be communicated in advance and, as previously stated, this will be on an opt-in basis. There are no plans to introduce Phorm to Tiscali customers.

What happens to the other brands in the Tiscali stable – Pipex, freedom2surf, Nildram, Bulldog, Toucan etc?

Customers of all these brands will become part of the TalkTalk Group.

Questions about contracts:

Are contracts to Tiscali still binding after the acquisition?

Yes, all contracts will remain following the acquisition.

Will TalkTalk Group be taking on the Tiscali Business Network?

Yes, the business network, along with the Pipex Business and Nildram customers will be run by Opal, TalkTalk Group’s business communications company.

How will billing work? Will Tiscali customers be billed by TalkTalk?

Current arrangements remain in place for the time being. We’ll let you know before we make any changes.

Questions about products and services:

Will I get to keep my email address?

Yes, we want to make things as simple as possible – your email address remains the same.

Will I get to keep my dial up account?

Yes, we plan to continue to provide dial up accounts for the immediate future. If this changes, we let you know in advance and provide an alternative.

Do we continue to use the Tiscali technical support numbers or a different one?

Yes, please use existing support numbers.

When will TalkTalk Members’ forum be available to Tiscali customers?

The TalkTalk Members’ Forum has been very well received by TalkTalk customers. We’d like to give Tiscali customers access to real-time service information too, we will let you know our plans following completion.

[Source: ICHC]

Share This: