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Informed opinions on the state of play in the UK Broadband market

Archive for the 'Pipex Broadband' Category

Be Broadband offers customers 40Mbps speed trial

Broadband provider Be Broadband is offering existing customers ultra-fast downloads for a trial period using a new line-bonding be_logo.giftechnology that could bring speeds of up to 40Mbps.

The 30-day trial is open to all current Be Broadband customers including a large number of online gamers who are likely to benefit greatly from this speed increase. Participants could receive broadband speeds of up to 40Mbps, although this will verymuch depend on the customer’s current connection speed, as well as the length and quality of the ASDL lines. The faster connection will be achieved by combining two telephone lines via a single ADSL+2 router, harnessing the strength of two lines to get a single broadband connection.

To be considered for the trial, current Be Broadband customers must apply to the ISP before Friday 26th September. Contact Be on 020 7479 5029 or email them at linebondingtrial@beunlimited.co.uk. Be Broadband will then contact BT on behalf of successful applicants to order the two telephone lines. A new router will be given to customers by a Be Broadband employee. Customers who participate in the trial will receive the 30 days free of charge, as well as the following month’s subscription. They may also keep the two lines for a year without charge.

While customers participating in the trial should see their broadband speeds dramatically increase, it is unlikely they will double. Generally a second line will be of a lesser quality than the first that was installed, and in the long run customers are unlikely to see paying for two lots of line rental as value for money, even when speeds go up significantly.

No Comments »Posted by ellie_mears on September 22nd 2008 in Broadband, Eclipse Internet, Pipex Broadband

Tiscali begins legal proceedings against BT

Tiscali begins legal proceedings against BTTiscali have begun legal proceedings against BT, after it was revealed this week that the UK’s leading internet service provider had mailed letters, containing “defamation and malicious falsehood” to Tiscali customers.

The letters, sent in the wake of the announcement earlier this year that Tiscali - currently the fourth biggest ISP in the UK - was searching for a buyer, cast doubts on the company’s future and advised customers to switch to a provider with a more stable long-term prospects, i.e. BT.

“We can understand why you’re wondering what might happen to your Tiscali broadband service,” the letters said. “And because no one really knows the answer just yet, it could be a good time to look for an alternative broadband service.”

BT have defended their actions saying that sending the letters to Tiscali customers was legitimate business practice: “Following media reports suggesting that Tiscali was up for sale we recently approached a number of Tiscali customers, and pointed out the benefits of our service. We believe this is a legitimate and reasonable business practice - comparative marketing is an important aspect of a competitive market.” Many are suspicious as to how BT obtained Tiscali’s customer information in the first place but BT insisted that it used “reputable external sources.”

The move by BT is just another example of the cut-throat nature of the consolidating UK comms market as ISPs try desperately to attract new customers and the top dogs try to stay on top. Arash Amel, an analyst with research group Screen Digest believes that as competition becomes tougher, only ISPs backed by big businesses such as Sky and Virgin Media can hope to survive in the long-term: “The standalone ISP business model is looking increasingly shaky… For every gigabyte of data customers use the bigger the costs for ISPs and their small profits start to disappear.”

Indeed; Tiscali last year bought Pipex, who had previously purchased Bulldog and Toucan - this swelled Tiscali’s total broadband consumer base to around 1.9 million. Vodafone, the world’s biggest mobile phone network, was once touted as a possible buyer for Tiscali’s broadband services, which would have meant for further market consolidation, but negotiations reportedly dissolved at the last minute.

No Comments »Posted by ellie_mears on July 23rd 2008 in BT Broadband, Broadband, Pipex, Pipex Broadband, Sky Broadband, Tiscali, Virgin Media, Vodafone