Customers could be overcharged, reports PlusNet

Customers could be overcharged, reports PlusNet Broadband provider PlusNet has spoken about the issue of customers paying too much for their connection, which could be because they are not aware of their bandwidth usage.

Products and marketing director at the firm Neil Armstrong commented on the problem, explaining customers need to be made aware of which activities take-up too much bandwidth.

Mr Armstrong spoke about the penalities which could be incurred for exceeding bandwidth limits, saying: "This is different with each internet service provider. Some restrict the speeds on your account and make it unusable. Some charge several pounds per GB or even offer you a MAC key."

Those looking for a new broadband supplier may be interested in investigating both the bandwidth allowance, top-up charges and penalties for overuse.

Meanwhile, downloading from the internet has led to the suspension of 72 pupils from a school in Lincolnshire.

The mass-expulsion came after students downloaded a gamed called Armagetron onto school computers, rather than using their home broadband connection, reported the Daily Mirror.


Wednesday, 14th May 2008

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Provider Package Speed Download Limit Setup Cost Monthly Cost More Info
BT Broadband - Option 1 BT Broadband - Option 1 Up To 8Mbps 10GB FREE £7.95
Orange Broadband - Home Max Orange Broadband - Home Max Up To 8Mbps† Unlimited * FREE £12.00
BT Broadband - Option 2 BT Broadband - Option 2 Up To 8Mbps 15GB FREE £13.99
AOL Broadband - Wireless + E&W AOL Broadband - Wireless + E&W Up To 8Mbps 10GB FREE £4.99
Virgin Media Broadband - M - Cable Virgin Media Broadband - M - Cable Up To 2Mbps Unlimited * £30.00 £4.50

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† Speeds in excess of 2 meg are only available in certain areas. Top speeds vary significantly, particularly according to how far away you live from the exchange.
If your line won’t support our fastest broadband speed we’ll give you the best available. The speed you actually get can also vary depending on the quality of your line, the wiring in your house, the time of day and even the weather.

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