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Better deal for broadband users sought
Friday 29th February 2008, by Daniel King
Additional charges set by broadband and other communication service providers are set to be curbed following an announcement by industry watchdog Ofcom.
The news comes after concerns were raised that falling headline prices were not including additional charges, such as fees accrued when paying by cheque and for late payments.
Chief executive of Ofcom Ed Richards said: "Consumers are benefiting from greater competition and lower prices. But for consumers to get an all round fair deal they need to know the full costs of the services they are buying."
It has been proposed that broadband providers will operate under new guidelines set out by Ofcom, which will mean customers know exactly what they may have to pay when looking for a new service.
The reforms were provoked by complaints from customers and letters from MPs on behalf of their constituents, although Ofcom has stated that the review does not "necessarily mean that firms are doing anything wrong".
Categories: Broadband
