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Broadband phone services 'boost a firm's abilities'
Monday 5th October 2009, by Daniel King
The availability of mobile broadband and its related technologies is providing businesses with the opportunity to give their most valued staff a way to stay in touch with the company, it has been advised.
A spokesman for Dimension Data, an information technology services company that helps firms build infrastructures to support and manage telecommunications networks, said voice over internet protocol (VoIP) was just one example of how more flexible options are now available to all.
Howard Spink, UK director for customer interactive solutions at the organisation, explained such systems have an appeal for businesses looking to give employees more support, as well as an ability to boost the type of relationship they can have with clients.
The expert went on to say by failing to implement VoIP, a company may be making itself less attractive to new customers and might damage its level of flexibility, while also impacting the cost of overall communications.
Mr Spink noted those who were considering mobile broadband as a tool for better client retention and support would see that the argument for it was stronger than it has been in the past.
"If you look at it, it's about people seeing the benefits that were being promised. So, now people actually start to see the benefits being implemented or driven by good implementation by trusted partners," he concluded.
A recent survey from Kineto Wireless revealed 39 per cent of people who have access to VoIP use the product for low-cost international calling, while 19 per cent use it to bypass international roaming charges.
Categories: Broadband, Business Broadband
