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Ofcom offers switching advice
Friday 30th April 2010, by Daniel King
People who are unhappy with their broadband service have been offered some advice on how to go through the process of switching provider.
A recent survey conducted by ISPreview showed the majority of web users are dissatisfied with the product they get from their internet supplier, especially when it comes to speed.
Some 56.1 per cent stated they are unhappy with their real-world service speed and that's all despite the most common advertised speed of the respondents' packages being 8Mb/s.
Not even that fast.
So I wouldn't be surprised if consumers across the country are mulling over whether to swap provider.
But just in case you are, Ofcom has given some tips on how to switch.
"It's become much easier to switch broadband providers in recent years, which in turn has led to better deals for consumers," it stated.
This is because internet service providers now have to offer competitive deals.
And those who want to subscribe to a new service need to do a number of things, according to the body.
It advises using the template letter found on its website before making sure you're operating within the terms of your existing contract.
The body states: "Most broadband contracts operate for a fixed term (12 or 18 months, for example) and users can be charged for prematurely ending the contract."
"It is therefore important to check the terms of your contract before entering the switching process," it adds.
In addition, the regulator explains that you need to ask your current supplier for the MAC code, which should then be presented to your new supplier.
This will make the transference "seamless", according to Ofcom.
Et voila, you're switched!
Categories: Broadband, Switching, Broadband Products
