A new television helped improve the broadband service in an area suffering problems, reports PC Pro.

BT bought a customer a new television after it was discovered that his former set was causing electrical interference, which was affecting the broadband connections to the whole neighbourhood.

Ashley Pickering, of BT Wholesale's broadband access solutions team, explained that faulty equipment, such as set-top boxes, can cause broadband access problems.

"It's generally the power supply - a capacitor that's gone a bit leaky and started to emit more [electrical] noise than it used to. A slightly faulty power supply in a television can degrade the performance of your line," Mr Pickering told PC Pro.

He added that broadband supplier BT was not intending to purchase a new television set for all customers suffering problems with their connection.

Meanwhile, BT is set to launch a new device which could prevent electrical interference affecting ADSL broadband speeds, by eliminating noise on the line.

The Interstitial Plate, also known as the iPlate, will plug into the telephone socket and is expected to cost around £10, according to PC Pro.

Categories: BT

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