Polish broadband consumers are being offered a service tailored to their needs.

Broadband provider PlusNet, which was bought by BT earlier this year, has established a website which greets visiting Poles in their native language and allows them to sign up with commands written out in their own tongue, the Guardian reports.

In addition, the firm has developed a helpline for Polish customers at its Sheffield call centre, while an online Polish user forum allows consumers to exchange information.

Neil Armstrong, spokesman for the broadband firm, said: "With the Polish community in the UK now numbering more than 750,000 people – two per cent of the global Polish population - we're addressing their needs in a way that makes sense for them."

PlusNet recently raised concerns that broadband provider TalkTalk – a subsidiary of the Carphone Warehouse – may have been migrating consumers to its own broadband service without their consent.


Tuesday, 26th June 2007

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