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News Archive
Tips for switching offered
Those considering making the switch to a different broadband suppliers could be interested in advice offered by Thisismoney.co.uk that may help ease the transition between companies.
Some customers may find their old broadband company continues to bill them - an issue the financial website explains can be prevented by checking contract length and demanding a letter which details the end of service provision and the date of the last bill.
Broadband customers are also advised that any complaints that cannot be solved should be reported to Ofcom, so users can switch without worrying about paying double.
Earlier in the year the website urged customers to consider changing broadband company if they felt their connection was too slow and much less than the advertised speed of the service.
Thursday, 15th May 2008 - full story - comments (0)
Broadband switching difficulties 'more than halve'
Complaints to telecoms watchdog Ofcom about difficulties switching broadband providers have more than halved this year, according to reports.
While Ofcom receives an average of 180 complaints a week from customers finding is difficult to switch providers, this is down from 500 per week last year, thisismoney.co.uk reports.
Since February this year, Ofcom ruled that all broadband providers should give customers the Mac serial number - needed to start the connection - within five working days. However, some customers are still waiting in excess of two weeks to set up their broadband connections.
Tuesday, 30th October 2007 - full story - comments (0)
T-Mobile edges into ISP market
One of the UK's largest mobile phone operators has launched a new mobile broadband tariff in an effort to increase the popularity of the technology.
T-Mobile will charge no more than £4 per day to have unlimited wireless broadband access in a number of cities in the UK.
In a move away from its key mobile phone sector, T-Mobile is encouraging the use of broadband services by offering a new USB modem for laptops. The company has also lowered the prices it charges for its wireless broadband contracts.
Monday, 15th October 2007 - full story - comments (0)
Customers vote BT best broadband provider
Thursday, 22nd March 2007 - full story - comments (0)
BT bails out beleaguered Biscit broadband customers
Wednesday, 21st March 2007 - full story - comments (0)