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TalkTalk plans to help out hard-up customers
Thursday 29th January 2009, by Daniel King
Broadband provider TalkTalk has announced plans to help out customers who may be struggling to cope with the effects of the economic downturn.
Charles Dunstone, chief executive officer of TalkTalk Group, encouraged customers who are expecting to face financial difficulties this year to call the firm and work out a resolution to their problems.
Mr Dunstone said: "If you're anticipating hardship, perhaps as part of a job loss, your home phone and broadband service has never been more important in helping you get back on your feet."
TalkTalk will offer hard-up users a six-month "grace period", during which time the firm will agree to waive its £6.49 monthly home and broadband fee.
Customers will still be allowed free access to a basic broadband service with speeds of around 512kbps over this period to ensure they stay connected while they seek to put an end to their money troubles.
The Emergency Plan, available to all customers who have been with the firm for six months or more, will also offer inclusive UK weekend phone calls and anytime calls to other TalkTalk subscribers.
"We hope our Emergency Plan will keep people connected, and give them the opportunity to apply for jobs and learn new skills," Mr Dunstone added.
The move has since been welcomed by industry watchdog Ofcom, which claimed that any steps to help reduce the cost of communications during the downturn must be seen as a positive thing.
Earlier this month, Ofcom revealed that many broadband users in the UK receive speeds significantly below those advertised by internet service providers.
Categories: TalkTalk
