It has been revealed that Carphone Warehouse, which provides broadband service TalkTalk, plans to build on its position as Britain's third most popular residential broadband operator.

Charles Dunstone, the chief executive and founder of Carphone Warehouse, explained that the company had dealt with issues connected with customer services, reports the Edinburgh Evening News.

Although a drop in profits was announced by the company, attributed to some start-up costs, it was revealed that TalkTalk hopes to increase its customer base by 15 per cent by the end of the financial year.

Earlier in the year, Mr Dunstone explained that he was not willing to take part in the proposed scheme to reduce piracy, as music and film industries called on internet service providers to police their customers' usage.

He released a statement suggesting the idea of controlling the internet "challenged the sanctity" of TalkTalk's relationship with its broadband customers.

Monday, 23rd June 2008

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