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Virgin Media suffers broadband outage
Friday 20th January 2012, by Harry Wallis
Subscribers to Virgin Media broadband deals found that services throughout Britain failed on Tuesday (December 17th).
The blackout happened at peak evening time, stopping users from accessing the internet between 17:00GMT to 20:00GMT, meaning that any plans to check emails or complete online shopping had to be abandoned.
Many customers who attempted to contact Virgin Media for information on the fault were left without an answer due to an overwhelming number of calls to the broadband provider.
It did not disclose exactly how many people were affected by the issue, and has stated that the fault has now been fixed.
Virgin Media has yet to explain why the blackout happened, but a representative spoke to the BBC on Wednesday concerning the issue.
They noted: "Our customers may have experienced some problems getting online yesterday evening. Our engineers quickly fixed the problem and service was restored by 8pm. We apologise for the inconvenience."
When the blackout occurred, the broadband provider released a statement on its website, giving advice to those who were still experiencing problems.
The post read: "If you have still not been able to reconnect - please try powering down your router for five minutes and then turn back on and this should re-establish your connection."
It is the second error made by Virgin Media this month, after an email was accidentally sent out to its subscribers, incorrectly implying that they would all be gaining superfast services.
The email was sent to all four million of the firm's customers last week, but Virgin Media intended for it to be sent only to those who pay for its 100Mb package, who will be upgraded to 120Mb in future.
After the mistake, the broadband provider sent out another email to apologise for its error, explaining that it was "sorry for any misunderstanding".
Categories: Broadband, Virgin Media
