BT price hike to fund new customer service projects

They hope to be able to offer dissatistafied customers better compensation and open another UK based call centre 

BT are set to raise the price of their broadband, TV and phone services in order to raise the funds necessary to open up another UK based call centre and to be able to offer better compensation to those that have received a substandard service.
Set to come into effect on 2nd April 2017, BT customers will see the price for standard broadband increase by £2 a month, £2.50 a month for fibre optic and £30 a month for any broadband packages.

The BT Sport channel which previously was free to watch for all BT TV subscribers will now cost £3.50 a month but any larger TV packages will remain at their usual price.

Line rental and broadband will be combined into a single charge, anytime calling plans will increase by 49p a month and the price of all calls will go up by 1p a minute.
"Customers will get a better package and improved service this year in exchange for paying a little more," said John Petter, chief executive of BT Consumer.

The kind of compensation that BT plan to offer could include providing customers with an automatic refund if their broadband fails to work properly or if they experience a severe delay in having their broadband set up.

Free defence against nuisance calls will be a guarantee for all customers and some will also be eligible to upgrade to fibre optic broadband for the price of standard.

A spokesman for the company stated that the price increase is unrelated to the cost of BT pledging to provide around two million homes and businesses all across the UK with ultrafast fibre-optic broadband as part of the Better Broadband campaign spearheaded by The Telegraph.

In 2016, some of BT’s biggest competitors like Sky, Virgin Media and TalkTalk all increased their prices with some customers having to pay up to £72 extra a month.

Source: The Telegraph

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