EE to extend its 4G network in UK

EE has revealed that it will extend its 4G network to 95% by 2020. 

 

EE has revealed that it will extend its 4G network to 95% by 2020. 

The broadband and mobile provider pledged that it would boost both the availability and speed of its 4G wireless network, as well as its overall customer service. 

750 new masts are set to be installed across the UK, which will help to boost 4G coverage.

EE’s 4G network currently covers 60% of the country, with the firm aiming to boost the figure dramatically over the next 4 years. 

4G will also become available in more remote areas, with areas in the Shetland Islands already seeing 4G services going live. 

Chief Executive of the company, Marc Allera, said that 4G was a vital service for the majority of smartphone users. 

“Customers want 4G speeds everywhere they go, and mobile operators are too used to saying ‘no’ to new coverage.”

“Today, I’m saying ‘yes’, with an ambition to go further than any operator has ever gone, and with the ultimate aim of covering the whole UK with 4G.” 

Customer service has also become a priority for EE, after it was voted to have the worst customer service in consumer surveys. 

EE claims that all of its customer service calls will be answered in the UK and Ireland by the end of the year and that 600 new jobs will be created overall the ensure the best customer service. 

Marc Allera added that the company would continue to create new jobs in order to improve its overall service. 

Source: Cable

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