Ofcom details new plans to make broadband switching simpler

The regulator aims to change the way in which customers switch to a provider on a different network.

Ofcom has outlined some new proposals which would make switching your broadband and landline provider easier. 

Currently, customers who want to switch to a provider on a different network, from BT on Openreach to Virgin Media who operate on their own one, have to arrange this themselves. 

You’ll need to both cancel your service with your original supplier and arrange the start date with your new supplier, making sure that it’s coordinated properly so you’re not left without an internet connection for too long. 

Under Ofcom’s new plans, broadband and landline customers will be able to use what’s been referred to as the “ one touch” switching process which would work as follows:

  • Customers would select the provider they want to switch to and give them their details. 
  • Your current provider would send you any information you need, like whether or not you have to pay a cancellation fee. 
  • Your new provider would then manage the rest of the switch themselves.

The industry regulator will make a final decision on these plans sometime this summer. This new “one touch” service is approved, it will come into effect in December 2022. 

Source: MoneySavingExpert

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