Ofcom pledges to make switching providers even easier

Ofcom has claimed that it will make it easier for consumers to switch broadband providers, according to its 2016/2017 program. 

 

Ofcom has claimed that it will make it easier for consumers to switch broadband providers, according to its 2016/2017 program. 

The consumer watchdog suggested in the report that “triple play” broadband deals, which include broadband, landline and mobile services, could need improvement when considering the switching process. 

Prices increases have also appeared on Ofcom’s radar, with the firm claiming that rising prices in the sector needed to be monitored. 

In its outlines for the next financial year, Ofcom said that mobile services was one of its high priority targets. 

“Ofcom will provide more detailed information on mobile broadband coverage, fixed broadband speeds and quality of service, and examine how Ofcom’s mobile coverage maps can be enhanced to reflect the quality of mobile data and 4G voice coverage.”

Ofcom has also said that it plans to intervene on specific cases where customers have been mischarged for switching broadband providers.

Earlier this year, it was reported that Ofcom was investigating BT’s Openreach program, with other providers claiming that releasing it from BT could improve competition in the market. 

If Openreach cannot provide an acceptable level of broadband coverage within the timeframe given, it could be in danger of being separated. 

The final aspect of the UK broadband sector under fire from Ofcom is nuisance calls, which it claims it wants to clamp down on. 

The firm is currently in talks with providers to implement a system where customers can block certain types of call, ensuring that they won’t be bothered with services they don’t need. 

Source: Cable

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