TalkTalk clamps down on scam callers
Jun 8th 2016, 09:53 by Nathaniel Dalby
TalkTalk has launched a new initiative to clamp down on nuisance and scam callers and emails.
Partnering with Get Safe Online, an online safety organisation, the provider has released a number of new measures to ensure its customers are safe.
TalkTalk has set up a national awareness drive called Beat the Scammers, which will educate broadband and phone customers as to how to spot scam calls and emails.
Customers can visit an online hub to get advice and information, which includes a quiz to test knowledge on scammers.
As well as this, the provider has listed the things its customer service do and don’t do when dealing with customers over the phone.
This includes facts like TalkTalk never asking for account numbers for proof of identidy and never asking for a full password from callers.
TalkTalk has stated that it also never asks for bank details when providing refunds, warning customers to never hand over this information.
Scammers are also known to ask for money through Western Union and Moneygram, something which TalkTalk claims to never do.
Managing Director at the provider, Tristia Harrison, said that scam emails and calls were a growing problem and that TalkTalk was committed to tackling it.
“We know we have a responsibility to help protect our customers and we’re determined to play our part in combating this growing problem. Traditionally the onus has been put on individuals to stay vigilant.”
She added that if customers are contacted out of the blue by a company that they’re with and asked act quickly, they should be suspicious of the call.
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