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TalkTalk to receive extra customers as TenTel close

Jun 6th 2017, 16:08 by

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TalkTalk are set to take over all of TenTel's existing customer contracts after the small UK provider announced that they’re due to enter into administration and close at the end of June.

Founded in 2013 and based just outside of Edinburgh in the Scottish town of Danderhall, TenTel provided more than 10,000 households all across the UK with both standard and superfast fibre broadband, phone and TV services.

TenTel’s own home router and Roku set top boxes were supplied with every TV and broadband package respectively with only a delivery charge to pay.

Despite a seemingly steady uptake, the company failed to secure the necessary funding and were forced to put in a call to administrators on Friday 2nd June.

A statement released on their website assured customers that their accounts were completely safe and being transferred over to TalkTalk who would continue to provide them with the same exact service they paid for.

TalkTalk have confirmed that they are currently in the process of transferring over customers acccounts and direct debits so that they’re able to take payments as normal.

“It’s particularly unfortunate when ISPs such as TenTel close down,” said Matt Powell, Editor of comparison and industry new site Broadband Genie. “The broadband industry is dominated by big corporations so the smaller players try to carve out their own niche with unique services.

“TalkTalk has acted quickly to take responsibility for TenTel customers. Crucially, they should experience no loss of service and there is no change to the pricing or terms of TenTel contracts.”

Source: The Sun

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