UK broadband customers paying billions in unexpected costs

Broadband customers in the UK are on average paying £2.6 billion a year on hidden fees like line rental costs. 

 

Broadband customers in the UK are on average paying £2.6 billion a year on hidden fees like line rental costs.

Broadband provider Relish conducted a study which found that the average consumer can spend up to £156 per due to hidden fees.

As well as line rental costs, this can include monthly fees rising after the attractive initial 12 month sign up offer expires.

The figures come after consumer watchdog Ofcom claimed that broadband providers should make their pricing structures clearer for consumers.

Will Harnden, from Relish Broadband, claimed that broadband should be kept as simple as possible.

“We don’t think there’s any need for broadband to be as complicated as it currently is.”

"We need to work together to clean up the industry and give consumers the correct information to clearly assess the best possible deals."

Whilst it is not yet known whether Ofcom will take any official action, pressure is mounting from the organisation as well as other broadband providers.

Virgin Media has recently spoken out saying that Ofcom should revise its rules when considering broadband advertising.

The provider also claimed that broadband speeds as well as prices were being misrepresented in ads and that many customers were not getting the speeds they were promised.

Source: USwitch

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