Virgin Media mail blocking user emails

Virgin Media customers have reported that their email accounts have been filtering legitimate messages, mistaking them for spam. 

 

Virgin Media customers have reported that their email accounts have been filtering legitimate messages, mistaking them for spam. 

A large amount of the provider’s customers have complained, claiming that they were not able to access their emails due to Virgin Media’s new emailing system. 

The problem initially came up in July of this year, when Virgin Media announced that its mail system would no longer be supported by Gmail.

This move was taken by all internet service providers, with Google removing Gmail support for all third parties.

As such, Virgin Media has developed its own emailing system, which is where spam issues have begun for many of its customers. 

Users have claimed that the mail system occasionally categorises standard emails as spam, causing personal users and businesses to miss out on important mail.

It is thought that customers who have experienced these issues are largely those who had an old Gmail run Virgin Media account which has been migrated to the new system.

The provider’s forum has received a number of posts complaining about the service. One longtime subscriber claimed that his business could not afford to have email issues. 

“All my emails to ntlworld and blueyonder addresses have been rejected for some time, which is infuriating as I have clients who use these. One such client has decided to jump ship from VM [Virgin Media] because of the problem - he can't afford to have legit email rejected.”

A spokesperson for the provider said that Virgin Media was working on the issues to get customers experiencing a normal service once more. 

“Since Google removed its service for ISPs from the market we’ve moved to a different email platform, meaning some emails may have not been getting through. We are helping businesses who feel their emails have been wrongly blocked.”

Source: USwitch

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