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How do I switch to John Lewis Broadband?

John Lewis require a MAC key if you're a BT customer. From there, John Lewis can install its connection while you're still connected to your old provider, meaning you'll never be without broadband during the switch-over.

John Lewis Broadband

Order online

Fast broadband with John Lewis

  • Up to 76Mbps with Fibre Broadband
  • Free activation and wireless router
  • Unlimited downloads available

About John Lewis Broadband

John Lewis is now offering a range of great value broadband and phone packages for a low monthly cost. There are different options to choose from, including superfast fibre-optic broadband, as well as the choice of inclusive calls and a selection of download caps.

John Lewis Broadband Broadband Packages

Provider   Package  
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
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Unlimited Broadband + Evening & Weekend Calls

Limit:Unlimited
Speed up to: 17Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£22.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Unlimited Broadband + Anytime Calls

Limit:Unlimited
Speed up to: 17Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£27.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Unlimited Broadband + Anytime & International Calls

Limit:Unlimited
Speed up to: 17Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£29.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Broadband + Evening & Weekend Calls

Limit:Unlimited
Speed up to: 38Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£32.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Broadband + Anytime Calls

Limit:Unlimited
Speed up to: 38Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£37.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Broadband + Anytime & International Calls

Limit:Unlimited
Speed up to: 38Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£39.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Extra Broadband + Evening & Weekend Calls

Limit:Unlimited
Speed up to: 76Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£36.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Extra Broadband + Anytime Calls

Limit:Unlimited
Speed up to: 76Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£41.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349
john-lewis-free-connection.png
  • Includes broadband
  • Includes phone
  • Does not include TV
john-lewis-free-connection.png

Fibre Extra Broadband + Anytime & International Calls

Limit:Unlimited
Speed up to: 76Mbps
Contract length: 12 months
Upfront cost:Free
Line Rental Included
£43.50per month for 12 months
price details
Go to site Go
Order online or call 0800 840 5349

*Percentage saved calculated during offer period only

Our John Lewis Broadband Review

About John Lewis

John Lewis offers a variety of broadband and phone packages, including fibre-optic, capped and unlimited options.

Equipment

John Lewis Standard, Fibre and Unlimited packages come with a free wireless router that uses Wireless N technology. These are made by Netgear and Technicolour and feature five ethernet ports, wireless security and parental controls.

 

Customer Service

John Lewis customers can call customer service for free on landlines from 9am to 6pm, seven days a week. There is also an online portal with technical support guides.

Line Rental

Line rental is included in the package price, as per ASA regulations.

Switching to John Lewis

Under new rules, switching provider is simple.  All you need to do is check that you can get the service at your postcode, then place your order, and then John Lewis should organise the switch for you.

Package Features

Customers on John Lewis automatically receive Bullguard internet security free of charge. This includes antivirus software, firewall and spam filter as well as online backup protection.

Availability

John Lewis is available in the vast majority of locations, but its fibre service might be limited for those in rural areas.

FAQs

How fast is John Lewis Broadband?

John Lewis broadband speeds range from 16Mb for a standard connection and 38Mb for fibre-optic.

Is line rental a separate cost?

Line rental is included in the package price, as per ASA regulations.

How expensive is it?

John Lewis broadband is in the higher range of cost, with its most expensive package costing £43.50 per month. All packages do however come at a discounted rate for the first few months of your subscription, with some even being free for that period.

Can I buy broadband without phone?

Customers can choose to take broadband without phone at a cheaper rate. Fibre-optic is also available to buy without a phone service.

 

PROs

  • Reliable connection
  • Easy to switch
  • Great customer service
  • Easily installed

CONs

  • Expensive for what it is
  • Fibre-optic is slower than others
  • Limited amount of packages
  • Line rental even for broadband only
Add review

John Lewis Broadband User Reviews

Good service

Very happy with the service I received from John Lewis Broadband. The members of staff I have spoken to were well mannered and knew what they were talking about. My connection is reliable and haven't had any technical glitches with my router.

Love their fibre-optic broadband

John Lewis Broadband is an excellent provider, offering great download speeds and quick installation. I had some issues with my router a few weeks ago, however someone came round to fix it when it was convenient for me. I definitely would recommend people to consider this provider when it comes to making a decision about broadband.

Good connection but expensive

I have a great connection with John Lewis Broadband and haven't had any trouble with their service. Their broadband packages aren't the cheapest around, but you do get good customer service, superfast speeds and a decent router. If you want stress-free installation, go to John Lewis Broadband.

Happy with my broadband package

I recently upgraded to John Lewis Broadband's fibre-optic service and incredibly happy with the download speeds I receive. So far, I've had no issues and can stream video without waiting for it to buffer. I would recommend this service to anyone who is looking to upgrade their broadband package.

Need help switching or finding the best deal? Call 0800 840 5349 ×