FAQ's

• How do I order online?

  Broadband Finder really has made it easy for you to order your Direct Save Telecom package online. Once you have found the package that you want to order, follow this simple step process:

  1. Find your package and click on 'order online'

  2. This will take you through to the Direct Save Telecom website

  3. Select your package and click 'check availability'

  4. Enter your details and confirm your order

  5. Sit back, relax, and wait for your Direct Save Telecom modem to arrive to get you started!

  
  

  Order Online or call 0800 027 3935

• What speeds will I get?

  Direct Save Telecom will always try to connect you at the highest possible speed available on your telephone line, which is why they refer to their services with an 'up to' speed. Direct Save Telecom's broadband technology is capable of up to 20Mb speeds but what you will actually get is determined by:

  • - Distance from your telephone exchange

  • - If your telephone line has been upgraded

  • - The quality of your telephone line

  • - Your broadband product: 20Mb or 8Mb

  When you sign up to a Direct Save Telecom package they will give you an estimate of the speed you should be getting. They will give you an estimated speed and an estimated speed range. Ideally your speed will be close to the estimate below:

  • - A single estimated speed - 6Mb

  • - An estimated speed range - 3.5Mb to 5Mb

  
  

  Order Online or call 0800 027 3935

• How can I get the best deal?

  Getting the best deal is simple with Broadband Finder.

  It is important to remember that searching for a great deal does not necessarily mean finding the cheapest option. You need to consider exactly what you are looking for. Direct Save Telecom have a huge range of packages to suit everyone, including both standalone broadband products and broadband and call packages.

  Using Broadband Finder provides you with the best opportunity to find a great broadband deal that is perfect for your needs. You can use our comparison tables to sort the results based on your requirements. In addition, with our Broadband Tools, news feed, blog and expert guides, you have everything you need to make a confident choice about your new home broadband.

  
  

  Order Online or call 0800 027 3935

• How do I switch to Direct Save Telecom?

  Switching to Direct Save Telecom is really easy, there are just 3 small steps that you need to take:

  1. Call your current provider and ask for you MAC key

  2. Make a note of you MAC key then enter it online

  3. Sit back and relax, you will be connected in about 10 days

  
  

  Order Online or call 0800 027 3935




• Is line rental included?

  Line rental is not included as part of your package and will be an extra cost on top of your monthly cost.

  Direct Save Telecom line rental is available for the equivalent of £9.49 if you pay for 1 years’ worth up front, or £12.99 if you would like to pay monthly. This allows you to take advantage of their great value call packages and you can choose from either evening and weekends or anytime calls.

  Switching to Direct Save Telecom line rental gives you the opportunity to streamline your bill by having your broadband, calls and line rental collated together in one monthly bill.

  
  

  Order Online or call 0800 027 3935