Earth Broadband | Our expert review

Thursday 21 September 2023 by Jonathan Victoria 

What is Earth Broadband?

Earth Broadband is a brilliant broadband provider looking to do things differently, offering great connectivity at a fair price whilst helping towards a more sustainable future.

With a brilliant ethos and a service to match, Earth Broadband is looking to reshape the broadband market to help customers and our planet.

Their broadband packages use FTTC (fibre to the cabinet) and FTTP (fibre to the premises), which means you will be getting fast and reliable wifi throughout your household.

Why choose Earth Broadband?

Earth isn’t just simply offering broadband, but also a way for you to help sustain the planet. Every customer who signs up to Earth Broadband will help to aid in the preservation of the world. 

For every customer signed up on a contract with them, Earth will plant trees, remove plastics from the ocean, save wildlife habitats, and help mitigate climate change.

As well as these planet-saving efforts, Earth also wants to help you as a customer by offering their services at a fair price that is competitive against other providers.

Their broadband is super fast and reliable and comes with unlimited usage, meaning you can use it to your heart's content with no worries about reaching a cap.

How fast is Earth Broadband?

Earth Broadband has three packages to choose from that range in speeds.

Roarlly Fast 80Mb

Their base entry-level offering is available to almost all households, using FTTC which covers 96% of the UK.

It offers an average download speed of 76Mbps and upload speeds of 19Mbps, which is good for a household of 2-4 with moderate broadband usage.

Sssuper Fast 115Mb

This mid-tier offering uses FTTP, meaning it is a quicker and slightly more stable connection than the previous package.

With average download speeds of 109Mbps and upload speeds of 19Mbps, this option is ideal for similar households to the previous package only with more broadband usage.

Megorilla Fast 1GB

Earth joins the various other providers who are beginning to offer Gigabit broadband to their customers, boasting the quickest speeds in the nation.

The average download speed for this package is 950Mbps and the upload speed is 109Mbps.

How much is Earth Broadband?

The varying packages come at different prices, and Earth even has an introductory price for customers that sees the cost of the first three months cheaper than standard before going up to the normal amount.

Earth Broadband also promise that they will not increase your monthly cost suddenly during the course of your contract, so you have no worries of being caught out with something like that.

• Roarlly Fast 80Mb - £29.99 for first three months, £34.99 after
• Sssuper Fast 115Mb - £39.99 for first three months, £44.99 after
• Megorilla Fast 1GB - £54.99 for first three months, £59.99 after

There is a one-off payment of £19.99 for the delivery of the router and connection as well as a £60 setup fee if you are choosing the 12-month contract option. That £60 fee does not apply to the 24-month contract option.

You should also be aware that should you look to cancel your contract, it will cost you £35, and at the end of your contract you will have to send the router back to them or face a £60 charge.

What add-ons can I get with Earth Broadband?

Earth offers two add-ons with each purchase. The first is an Amazon Firestick, which you can buy outright for £41.99 per device.

The second is a landline with unlimited UK calls, which will cost £5.99 a month (although a handset is not included).

Earth Broadband: Technical specs and installation

Earth Broadband will provide you with a router that offers a fast router that provides you with reliable home WiFi, so you can get the most from your broadband.

As we mentioned before, there is a cost for delivery and installation. There is no mention of a fee for requesting an engineer during your contract; however, they do state that a missed appointment fee of £80 will be applied if;

• You provide an incorrect address
• The engineer is unable to gain access
• On reporting a fault, an engineer attends your property and discovers the fault was not due to our Services or Equipment or, the reported fault was not present
• You are not at the property and missed the appointment through your own fault

What is the Earth Broadband contact number?

If you want to talk about Earth Broadband you can call 0333 188 9323. This contact number gets you through to a team of Earth Broadband experts who can help you get set up as a new customer. They can also help with general queries around the service from Earth Broadband.

Earth Broadband best bits

• Competitive pricing against other providers
• Great starting offer
• Unlimited usage
• 24/7 customer support
• Gigabit broadband offering
• No hidden or sudden price rises during contract
• Amazing planet-saving methods

Earth Broadband packages

On Broadband Finder, we have six packages for you to choose from - the standard three broadband options on their own, then those three paired with the Amazon Firestick add-on. 

Each one is available on a 24-month contract, meaning you won’t have to pay the £60 setup fee.

Lastly, each plan will see 120 trees planted and 24lbs of plastic removed from the ocean, so you know you’re doing your bit for the environment.

How do I contact Earth Broadband?

Earth Broadband aims to be available to their customers as much as possible, boasting 24/7 customer support to help with any queries all day and night.

They have a section on their website for support with numerous topics, questions and answers that can help.

But if you want to speak with someone, you can submit a ticket and they will come back to contact you within one to two business hours.

Earth Broadband: What we think

Earth Broadband have a brilliant ethos that we and we’re sure everyone can get behind. Their competitive pricing structure against other top providers along with their fantastic speeds make this ISP a great option.

We will admit that there are some prices that aren’t ideal - the £60 setup fee for 12-month contracts isn’t brilliant and £80 for an easy mistake with the engineer visit seems quite steep.

But aside from that, Earth Broadband are a fantastic company who are very eager to help you through there 24/7 customer support and offers a service that rivals the titans of the industry.