Plusnet

Plusnet offers a selection of broadband and phone, as well as broadband only, packages, and customers can choose fibre for superfast broadband. Even the most basic packages come with plenty of monthly usage, giving you great value for money.

Plusnet is also known for promoting excellent incentives and offers, giving customers great value for money with their deal. Plusnet often offers its broadband for a number of months at half price, and this includes fibre. The packages will include other useful benefits such as a free wireless router, and the option of security software from McAfee.

Plusnet offers a wireless router for home Wi-Fi, which lets you use an encrypted connection for security.  It’s worth around £40, and Plusnet won't charge for postage and packaging.

You can connect multiple devices wirelessly to the router, including laptops, smartphones and tablets.

Plusnet’s customer support is UK-based, with assistance available 365 days a year.

There is online help, with FAQs and Live Chat, but if you want to call then phone 0800 432 0200 from your landline, or 0345 140 0200 from your mobile.

Under new rules, switching provider is simple.  All you need to do is check that you can get the service at your postcode, then place your order, and then Plusnet should organise the switch for you.

Line rental is included in the package price, as per ASA regulations.

Plusnet’s broadband and fibre packages give you uncapped usage.  A traffic prioritisation policy applies whereby types of traffic are prioritised to ensure things like Skype calls can run smoothly whilst downloads run a little slower in the background when necessary. Please see the Plusnet website for details.

You’ll have the wireless router included, alongside Plusnet Protect powered by McAfee for online security.  You also get Plusnet SafeGuard, giving parents effective control of website access, with a simple set-up and easy blocking feature.

As with any broadband provider, availability cannot be guaranteed without checking your post code, but Plusnet’s service does have good coverage.  Rural areas are often the ones with less availability, and fibre will depend on whether you live in a street with a fibre-optic network installed.

What is Plusnet Fibre?

Plusnet Fibre is Plusnet’s fibre-optic broadband service, offering customers consistent, superfast download speeds. Fibre-optic broadband is much quicker and more efficient than the standard, copper-based service. You can enjoy faster downloading, slicker web browsing and seamless streaming, and you’ll find that actual speeds are usually very close to the advertised maximum possible.

How fast is Plusnet broadband?

Plusnet offers up to 38Mbps and up to 76Mbps for fibre, whilst the standard broadband allows up to 17Mbps. With standard broadband, you can expect your average speed to be consistently less than the maximum available, because factors such as distance from exchange and local web traffic slow things down. However, with fibre-optic you can expect consistently superfast speeds thanks to the advanced fibre-optic technology.

What is unlimited broadband?

If you have a broadband limit in place, then each time you load a web page, stream a movie or download a song, you are using up your monthly allowance. Unlimited broadband gives you uncapped usage every month, so you don’t need to worry about how much you are downloading or browsing the web.