Trooli contact numbers | How to get in touch

Jonathan Victoria • 11 Aug 2026

The phone numbers you need if you want to contact Trooli for your queries.

Not many broadband providers make their customer service as simple as Trooli. With just one number to call, you can get help for any of your needs without the hassle of having to find the right number.

It’s broken down even further with specific emails for different areas of expertise, so it’s good to know which to use should you need to contact.

Below is a list of Trooli’s contact number and methods, helping you more easily get in touch with the provider.

Trooli contact numbers - Snapshot

• Customer service, technical support, and general inquiries: 0333 344 6601

Trooli offers this one number for anything you need. It’s available from 8am-8pm, seven days a week.

While using this number will help you get the assistance you need with any query, you can also go down the specific email route.

There are two email addresses that are also open 8am-8pm, seven days a week. They are:

• Sales for new customers: sales@trooli.com
• Technical support: helpdesk@trooli.com

How do I contact Trooli about joining?

Potential new customers can contact Trooli directly to join the provider by emailing the sales team at sales@trooli.com or by calling 0333 344 6601.

The sales team is available seven days a week, 8am-6pm, so if you’re calling, be sure to do so between those times. As for emails, expect any response during these operating hours.

How do I speak to Trooli about technical issues?

Depending on the severity of your issue, you can either call 0333 344 6601 for more immediate assistance, or you can email them at helpdesk@trooli.com for lower stress problems.

How do I contact Trooli about my account?

There are various email addresses you can contact depending on your need for account information, and of course you can call 0333 344 6601 to get a quicker answer.

For accounts and billings enquiries, the email address to contact is accounts@trooli.com.

Customer onboarding and activation, the process of ensuring you get settled in well after you have joined, has a team that can be contacted at customer-onboarding@trooli.com.

For upgrades and recontracts when your current contract is coming towards its end, you can email recontracts@trooli.com. You will also be contacted by Trooli when your contract expiration approaches.

Finally, if you’re looking to cancel your contract with Trooli, you can email cancellations@trooli.com.

All the teams associated with the email addresses above are available Mondays to Fridays, 9am-5pm.

How long is Trooli’s email response time?

Trooli does not have a stated response time for any of their email queries. They work on a case-by-case basis and will tend to your matters as and when they can.

If you require more immediate assistance, be it for an urgent issue like technical faults or anything else that would need sorting quicker, it is recommended to call them on 0333 344 6601.

Does Trooli use UK-based customer support?

Yes, Trooli utilises UK-based call centres and customer support for its customer service operations.